Shipping & Returns

For the Customer's protection (and our own), we ship only to the verified billing address of the Customer's credit card.

Return Policy
( The following refund policy applies to all products except those stating their own refund policy with the product description)

• Phantom-Pad.com return policy is simple. Within 14 days of receipt of goods, you may return the item as long as there is absolutely no signs of wear. (except sales items...see below). Items can be returned for: exchange or refund (minus shipping) and will be charged a 25% restocking fee.
• SALES ITEMS are sold AS-IS...no returns accepted under any circumstances.
• Any products returned MUST be 100 percent complete, contain ALL original boxes/bags and packing materials, have accessories and documentation which were included in the box.
• You are responsible for shipping charges on returned items. Phantom-Pad.com will only reimburse for return shipping charges if the fault of the return is "Defect" or if Phantom-Pad.com is at original fault. Phantom-Pad.com will only reimburse for ground (standard) delivery charges.
• Phantom-Pad.com strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
• DEFECTIVE returns: All of Phantom-Pad.com's merchandise has been inspected both at the factory and by our warehouse personnel before shipping. Due to the nature of the materials that are used in the assembly of our motorcycle seats, p-pads and sissy bar pads, damage can occur by simply dropping the product on the ground...especially any road surface. This kind of damage is very distinguishable from a manufacturer's defect. A manufacturer's defect is considered to be a blemish in the grain pattern of the leather hide, an uneven stitch pattern or inconsistent dye coloration. If you do somehow receive a defective item it must be returned directly to Phantom-Pad.com within 7 days from the date of receipt. After we receive the item you believe is defective we will inspect it. If we determine the item is defective we will send out an exact replacement item.
• NON-DEFECTIVE returns: can be accepted by Phantom-Pad.com within 14 days from receipt of goods, at Phantom-Pad.com's discretion as long as there is absolutely no signs of wear. These items can be returned for: exchange or full refund (minus shipping) and will be charged a 25% restocking fee.
• REFUNDS are at the discretion of Phantom-Pad.com and will be sent in the mail and issued via company check within 14 days of receipt of the return.

Check payment policy
Phantom-Pad.com does NOT accept personal or business checks. For customers who wish to prepay for items Phantom-Pad.com will only accept Cashier's checks or Money Orders made in U.S. Dollars (must be made out to "Phantom Pad")

Credit Cards
Credit card charges are processed online after ordering the products and/or services. Most orders leave within 1-2 business days.

For the Customer's protection (and our own), we ship only to the verified billing address of the Customer's credit card.

Phantom-Pad.com is owned by Blitzkrieg, Inc. - US Patent#5322345.