[ DOCS ] / 11 · SUPPORT

Support.

Every PhantomPad purchase comes with email support. The address is in your order confirmation email from Polar — keep it handy, especially when you're activating on a new device or hitting a license question.

Replies are from a human, usually within a day.

▸ WHAT TO INCLUDE

  • · Windows version (Settings → System → About)
  • · PhantomPad version (title-bar chip)
  • · What you were doing when it happened
  • · app.log attachment if you can grab it
  • · Order ID if it's a billing or license issue
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